Creative Solutions Hours

The Creative Solutions live chat is available Monday through Friday, 5:00 AM to 9:30 PM CST.

Please click on the link to review our new process for routing your live chat to the correct team members:  ATOL Live Chat Feature UPDATE

Contacts

Production Managers

For delays and timeliness concerns that require immediate attention, Local Site Coordinators should contact the Creative Solutions through the live chat widget on the ATOL website.  The Local Site Coordinators are the primary contact for assistance for ATOL users.  In rare cases where the Creative Solutions live chat team is not able to respond within 15 minutes, please contact our management team at productionmanager@gatehouseads.com.


Quality Assurance

Errors and quality issues on proofs will be addressed by our Quality Assurance Department when Instructions Not Followed is selected upon entering correction instructions in ATOL.  Please be complete in stating the instruction(s) that was not followed.  All cases where Instructions Not Followed has been selected will be reviewed.  For concerns that are not associated with any one particular ad number, general quality concerns, or direct contact with our Customer Experience Manager, please email quality@gatehouseads.com.


Creative Team

For questions or concerns about projects submitted using the Marketing order form, please contact our creative team at creativesolutions@gatehouseads.com.  This is also the email address to submit questions about products or services outlined on the monthly sales call, requests for creative brief training, or project development needs outside the scope of existing ad units.


ATOL/AdTracker Training & Open House

Join us every Tuesday from 2:00 - 2:30 pm (eastern) to ask questions related to using AdTracker Online (ATOL)
Calls are limited to 30 participants. Click the link to register: https://attendee.gotowebinar.com/rt/2413407531965770765


Digital Ad Operations Team

Scheduling questions about a digital ad appearing on a website?

IO Maker Team:  adops@gatehousemedia.com
Digital Trafficking Order (DTO) Team:  ads@gatehousemedia.com
Propel OnTarget team:  OnTarget@gatehousemedia.com
For site codes AT, AN, BV, CB, FS, PA or SM:  ops@adus.com


Wiki Page

A web page associated with a particular customer account containing information on customer preferences, guidelines, links to web pages and examples of past ads. To have a wiki page created please fill out and submit the wiki form located at http://wiki.gatehouseads.com. To change or add content to an existing wiki page, email wiki@gatehouseads.com


Copyright

Questions and concerns with potentially copyrighted materials should be emailed to copyright@gatehouseads.com.

 

Metro Creative Connection

Your access to images, photos, spec ads, sales ideas and MORE! To set up users with Metro Creative Connection, or to set up training on navigating the sites, please email service@metro-email.com. Please include the GateHouse location (newspaper name), user name, and user email address.


Need Help?

If you, or your local Creative Solutions liaison, have access to our helpdesk, please enter a ticket there

Not sure who to contact, email productionmanager@gatehouseads.com